Refund Policy

Canceling stops future renewals. Your access continues through the end of the period you already paid for — we don't refund the unused portion of a current period just because you canceled.

Automatic renewal charges follow the same policy as the original subscription charge.

Scan Top-Offs are one-time purchases of scans that don't expire. Once scans from a Top-Off have been used, that purchase is not refundable, except as described below.

If you were charged twice for the same thing, or believe a charge was made in error, contact us and we'll review and correct it.

If you believe a charge on your account was unauthorized, contact us immediately so we can investigate.

If a technical failure on our end prevented you from using what you paid for, contact us — we review these case by case.

If a purchase was made by a minor without authorization, contact us so we can review it.

If FlipQuix becomes available through the Apple App Store or Google Play, purchases made through those stores will be subject to Apple's or Google's own refund policies, not this page.

Business plans are monthly subscriptions that renew automatically at the price shown at checkout until you cancel. There is no annual billing option and no promotional or introductory rate.

You can cancel online at any time in Profile → Manage Subscription. Cancelling stops future renewals; your organization keeps access through the end of the period you have already paid for. Cancelling does not refund the unused part of the current period, and we do not prorate.

Business payments are generally non-refundable. We will issue a refund or account credit where you were charged more than once for the same period, where a billing error on our side charged the wrong amount, where a verified problem on our side prevented us from delivering the service you paid for, or where a refund is required by applicable law.

Seat counts and monthly scan allowances are set by the plan you purchased. Unused scans do not roll over between billing periods, and reducing seats mid-period does not generate a refund.

Duplicate charges, incorrect charges, unauthorized charges, and any refund right you have under applicable law remain covered by the sections above.

Active paid individual subscriptions and qualifying business plans include FlipQuix listing preparation and publishing without a separate Sell Item fee. A destination marketplace may still charge its own fees under its own terms.

A Sell Item fee pays for a listing-preparation action: FlipQuix generates the listing content and, where you have connected a marketplace, attempts to publish it. Once that work has completed successfully, the fee is not refundable — the service you paid for was delivered. If a publish attempt fails, the listing-preparation work is retained and remains available for you to retry; the fee is not consumed by a failed publish.

If a verified problem on our side prevents the action from completing — for example the generation fails, or a publish attempt fails for a reason attributable to FlipQuix rather than the marketplace or your account — contact us and we will issue a refund or a replacement Sell Credit.

Some outcomes are not service failures and are not refundable on that basis: dissatisfaction with an AI-generated identification or value estimate, an item that does not sell, a marketplace declining or removing a listing under its own rules, or a difference between an estimated value and the price an item actually realizes. FlipQuix prepares listings; it does not guarantee sales, marketplace acceptance, or any particular price.

Duplicate charges, incorrect charges, unauthorized charges, and any refund required by applicable law remain covered by the sections above.

When Sell Credits are offered, the price, quantity, and applicable terms are shown before purchase.

If you have a billing concern, contacting us first is usually faster than a chargeback. Initiating a chargeback without contacting us may result in a hold on your account while the dispute is resolved through Stripe.

Nothing in this policy limits any refund right you have under applicable law. We review duplicate charges, unauthorized charges, technical failures, and legally required refunds case by case rather than applying a blanket rule.

Email refunds@flipquix.com with what happened and when. We aim to respond within a few business days.